Southwest Ohio Regional Transit Authority - Metro
  • 057 - Street Operations
  • OH, USA
  • Full Time

Metro is seeking a Street Service Supervisor who will oversee and manage daily street service operations and customer service concerns as necessary.

Effective January 1, 2016, The Southwest Ohio Regional Transit Authority/Metro will not hire nicotine users. All candidates for hire extended an offer of employment will be required to successfully pass a nicotine screening as a condition of employment.

 

DUTIES:

  • Manage, lead, motivate, and direct staff.                                                                                                          
  • Corrects and monitors employees on proper work procedures, safety, customer service, and company policies/procedures.
  • Initiates bus operator commendation and discipline.                                                                        
  • Manage accident scenes, investigates accidents, submits reports, and facilitates post-accident drug and alcohol testing.
  • Supervises random and reasonable suspicion drug and alcohol testing of all coach operators.                                
  • Provide customer service contact by speaking with customers about their experiences and address any concerns or issues,  transport customers in problem situations, and respond to school route problems.                                       
  • Perform general maintenance on coaches including but not limited to: replacing or repairing
  • jammed/malfunctioning fare boxes, fixing or adjusting coach mirrors and wiper blades.                                        
  • Check and secure detours for transit operations by driving to ensure detour is usable, posting the detour signs as appropriate,  and communicating detour information.                                                                                      
  • Oversee and direct operations to ensure achievement of on time performance, customer service, and safety goals and  objectives 
  • Miscellaneous duties may include responding to calls from RCC (Radio Communications  Center), monitor cameras, radio and  ensures uniform compliance.
  • Assist the Special Events Team with Streetcar and Special Events detours.
  • Ensures compliance with Labor Agreements, EEO, ADA and company policies and procedures.    
  • Promote a team environment.
  • Serve as an Essential Employee to continue the Authority's operation during an emergency or weather related event.
  • Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives,  monitor results, and recognize employee, department and organization accomplishments.
  • Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration,  participation and professional development among staff.
  • Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual  orientation,  national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
  • Work in compliance with Metro's safety and security policies.
  • Other duties as assigned.

 

QUALIFICATIONS:

  • Communication - Excellent verbal, writing and non-verbal skills.  Persuasive, consensus builder.
  • Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
  • Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development.  Provides constructive feedback.
  • Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
  • Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
  • Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.           
  • Associate's Degree (two year college or technical school) preferred.
  •  Three to five years as a coach operator preferred.
  •  Supervisory experience is a plus.
  •  Knowledge of Public Transportation preferred.
  •  Working knowledge of word processing, spreadsheets, and e-mail.
  •  Ability to navigate in a Windows based computer system.
  •  CDL (Commercial Driver's License) with appropriate endorsements preferred.
  • Prefer working knowledge of digital cameras, radios, and OTP (on-time performance), as well as working knowledge of the Metro system and routes.
Southwest Ohio Regional Transit Authority - Metro
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