Southwest Ohio Regional Transit Authority - Metro
  • 024 - Access
  • OH, USA
  • Hourly
  • Part Time

Metro is seeking a Fare Deal Assistant to process Fare Deal applications in a timely and professional manner.

Effective January 1, 2016, The Southwest Ohio Regional Transit Authority/Metro will not hire nicotine users. All candidates for hire extended an offer of employment will be required to successfully pass a nicotine screening as a condition of employment.

DUTIES:

  • Process Fare Deal applications and ID cards for new and existing Fare Deal customers.
  • Maintain accurate, thorough records of applicant information.
  • Manage incoming phone calls, inquiries, and scheduling needs of Fare Deal customers.
  • Communicate with applicants, agencies, care providers, and organizations that serve people with disabilities.
  • Educate the public concerning the Fare Deal program, including the eligibility process.
  • Provide information on how Fare Deal operates via usage of telephone, US mail, electronic mail and in person.
  • Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff.
  • Attend public meetings, fairs, and marketing opportunities to promote the Fare Deal program.
  • Keep Accessible Services staff abreast of new technologies, procedures, policies and ADA regulations.
  • Implement, monitor and oversee adherence to performance standards.
  • Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
  • Ability to work in compliance with Metro's safety and security policies.
  • Other duties as assigned

 

QUALIFICATIONS:

  • Communication-Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
  • Customer Focus-Excellent problem-solving skills and a desire to exceed customer expectations.
  • Leadership-Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
  • Professional Integrity-Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
  • Proficiency-Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
  • High School, GED or equivalent.
  •  Two to four years in customer service environment preferred.
  • Working experience in Microsoft Suite, email, and internet.
  • Experience in Human Service, Special Education, or closely related field that focuses on working with people with disabilities preferred. 

 

 

Southwest Ohio Regional Transit Authority - Metro
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