Southwest Ohio Regional Transit Authority - Metro
  • 028 - Customer Relations
  • OH, USA
  • Hourly
  • Part Time

Free Bus Pass


Metro is seeking an Information Specialist (PT) who will respond to face-to-face customer inquiries regarding schedule information, transfer routes, fare information, etc. at the Government Square information booth. Utilizes a computer system or manual to provide the highest customer service.

Effective January 1, 2016, The Southwest Ohio Regional Transit Authority/Metro will not hire nicotine users. All candidates for hire extended an offer of employment will be required to successfully pass a nicotine screening as a condition of employment.

         

DUTIES:

  • Converse with customers to determine destination, travel dates and times, and accommodations required.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
  • Provide information to customers in person regarding various schedules and routes, including but not limited to, regular, school, detour, snow, and holiday service.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
  • Provide fare and boarding information to customers as needed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
  • Maintain and update information on service routes in information binders on a daily basis.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
  • Assist in the development of strategies to meet or exceed organizational and department performance goals and objectives.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
  • Ability to work in compliance with Metro's security policies.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
  • Deliver fare media and schedules to businesses, schools or agencies.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
  • Perform additional duties as required.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
  • Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff.  
  • Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
  • Ability to work in compliance with Metro's safety and security policies.                
  • Other duties as assigned.       

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

QUALIFICATIONS:

  • Communication - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
  • Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
  • Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
  • Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
  • Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
  • Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
  • High School Graduate or General Education Degree (GED).
  • One to two years related professional experience.
  • Working knowledge of word processing, basic computer skills and email.
  • Familiarity with Metro's bus schedules, system, routes & policies.
  • Able to work Five Day Work Weeks, Monday thru Friday, 2:00 p.m. 6:00 p.m.
  • Valid driver's license.
  • Must be able to lift and carry materials and supplies, up to 25 lbs.
  • Bilingual ability is a plus.  

 

Southwest Ohio Regional Transit Authority - Metro
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